Privacy Policy

1. Introduction

useFax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile fax application ("App").

2. Information We Collect

We may collect the following types of information:

• Documents: Fax documents you send through our service. These are temporarily processed to complete the transmission and are not permanently stored.
• Contact Information: Fax numbers you send documents to.
• Transaction Data: Records of faxes sent, including timestamps and delivery status.
• Device Information: Device type, operating system version, and app version for troubleshooting and service improvement.
• Usage Data: Anonymous analytics about how you use the App to help us improve the service.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the fax transmission service
• Process your transactions and send delivery confirmations
• Improve and optimize our App and services
• Respond to customer support requests
• Comply with legal obligations

4. Data Retention

Documents submitted for faxing are temporarily stored only for the duration necessary to complete the transmission, typically no longer than 24 hours. Transaction records (excluding document content) may be retained for up to 90 days for customer support purposes and legal compliance.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption during transmission and secure server infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

We may use third-party service providers to assist in delivering our service, including fax transmission networks and payment processors (Apple App Store). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data collection practices
• Data portability

To exercise these rights, please contact us at privacy@usefax.com.

8. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@usefax.com